SERVICE

No water comes out of the coffee nozzle!
Please make sure that there is always a coffee capsule inserted into the machine (older models require the green cleaning capsule), otherwise the water will run into the drainer and not through the coffee nozzle, (with the exception of the STILISTA, Chic, Smart capsule machine).
Coffee/Water is cold!
Make sure that your machine is preheated. If all the lights illuminate in blue (green lights on older models), you can start to prepare your coffee.
There is water under the machine!
Make sure that the water tank has been correctly inserted. When inserting the water tank, there may still be some residual water at the connection or in the pipe, which will be pushed out as soon as the water tank is inserted.
What is the useful life of a Martello Coffee Machine?
Martello Café machines are designed for a very long useful life. In the unlikely event that something should go wrong, please take note of the warranty period in the enclosed instruction manual, which supplements legally binding information but does not replace it.
Do capsules from other manufacturers function in a Martello Machine?
Only the Martello capsules function in Martello machines. Of course, the type of coffee does not make a difference with regard to the type of device.
Can the number of cups be programmed?
Yes, with the machines that are currently available, the number of cups can be programmed very easily.
Where are the capsules made?
The coffees are roasted in Italy and then they are ground and packed at the factory in southern Switzerland, while they are still fresh.
What is the shelf-life of the Martello capsules?
When the capsules are delivered, they are packed in aluminium foil. During the packing process, the oxygen is exchanged for food gas. Martello guarantees the freshness of its capsules for 18 months, from the date of production.
How should one dispose of the capsules?
The capsules can be easily disposed of with the residual waste.
What are the capsules made of?
The capsules are made of black plastic, with lids of different colours, depending on the flavour.
Can used capsules be returned to the place where they were purchased?
No. The capsules must be disposed of in the residual waste.

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